Geri (Ricks) Anderson

lead skills.pdf

Infographics

Course Title: Guiding the Customer Care Compass: Navigating Upset CustomersFive Infographics:

LEAD Skills
How to Stay Grounded
5 Reasons Why Customers Get Upset
5 Emotions Customers May Be Feeling
5 Steps Dealing With Abusive Customers

Context: These infographics were created as resources for the learner to complete activities in the Guiding the Customer Care Compass eLearning and Bringing It All Together ILT lessons as part of the overall Providing a Gold Standard Customer Experience course.Tools Used: Canva

Employee Engagement

Context: This infographic was created as a resource for leaders to support and invest in their employees and to foster engagement.Tools Used: Canva

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